Privacy Policy

This Privacy Policy explains how Home Energy Efficiency Program (“we”, “us”) collects, uses, discloses and protects personal information when you visit our website, request a rebate check, submit a form, or interact with our advertising. We operate in Ontario, Canada, and follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law.

Contact for privacy matters: admin@homeenergyefficiencyprogram.ca, (416) 555-0148. Our privacy officer can be reached at the same address.

Information you give us. When you submit a form on this site, we collect:

• Name, phone number, and email address
• Postal code and home type
• The energy upgrades you are considering and any message you write

Information collected automatically. When you use the site, we may collect your IP address, browser and device type, pages viewed, referring page, and approximate location derived from your IP address.

Advertising and cookie data. We may use cookies, pixels and similar technologies, including the Meta Pixel, to measure our advertising and understand how visitors use the site. These tools may collect online identifiers such as cookie IDs and device information, and may record actions you take on our site (for example, submitting a form).

Information from Meta lead forms. If you submit an information request through a Facebook or Instagram ad form, Meta sends us the details you entered in that form so we can respond.

• To respond to your rebate check or information request and book a free assessment
• To determine which rebate programs you may be eligible for
• To prepare and submit rebate applications on your behalf, with your authorization
• To schedule and manage installations and provide customer support
• To send program updates and offers, only where you have agreed to receive them. You can unsubscribe at any time
• To measure and improve our website and advertising, and to show ads to people who may be interested in our services
• To meet legal, tax, audit and regulatory obligations, and to prevent fraud and misuse

We do not use personal information to make decisions about housing, employment, credit or insurance eligibility. We do not target advertising based on sensitive characteristics such as health, religion, race, sexual orientation or financial status.

By submitting a form, you consent to our collection and use of your information for the purposes above. When you submit a form, you also agree to be contacted by phone, text message or email about your request. You can withdraw consent at any time, though this may limit the services we can provide.

We do not sell personal information. We share it only as follows:

• Service providers that host our website, manage our customer relationship system, send email or messages, or provide analytics. They may use the information only to provide services to us.
• Rebate program administrators, utilities and government agencies, when needed to assess or file a rebate application for you.
• Installation partners that carry out work you have agreed to, limited to what they need to complete the job.
• Advertising platforms, such as Meta, through pixels and similar tools. This sharing is limited to measurement and ad delivery, and is governed by the platform's own terms and privacy policy.
• Legal and safety reasons, when required by law, a court order or to protect rights and safety.
• Business transfers, if we merge with or sell part of our business. The new owner will be bound by this policy.

Cookies and similar technologies help us run the site and measure our ads. You can control them through your browser settings. You can also manage ad personalization in your Facebook and Instagram settings, or opt out of Meta's use of website data through your Meta account settings.

We keep personal information only as long as needed for the purposes described above, or as required by law. Rebate records are kept for the period required by the relevant program. When information is no longer needed, we delete or de-identify it.

Under PIPEDA, you have the right to:

• Ask what personal information we hold about you and request a copy
• Ask us to correct inaccurate information
• Withdraw consent and unsubscribe from marketing messages
• Ask us to delete your information, subject to legal retention requirements
• Complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca

To exercise any of these rights, email admin@homeenergyefficiencyprogram.ca with the subject line “Privacy request”. We will respond within 30 days. We may ask you to verify your identity before we act on a request.

Meta ad form submissions: to request deletion of information you submitted through a Meta ad form, email admin@homeenergyefficiencyprogram.ca with the subject line “Data deletion request” and include the name and phone number you entered. We will confirm once your information has been deleted.

We use reasonable administrative, technical and physical safeguards, including encrypted connections (HTTPS) and access controls, to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Some of our service providers may store or process information outside Canada, including in the United States. Their information handling is subject to the laws of those jurisdictions. We require providers to protect information with comparable safeguards.

Our services are for adults who own or rent a home in Ontario. We do not knowingly collect information from anyone under 18. If you believe a minor has submitted information, contact us and we will delete it.

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. Material changes will be posted on this page before they take effect.